Support Specialist - Level 1 – Blue Yonder System
join us and help a leading global company in the agricultural sector with their business analysis. a fully remote role from Poland
Support Specialist - Level 1 – Blue Yonder System
📍 Remote from Poland | 💼 Full-time | 🤝 B2B with Optiveum
💰 Up to 3,500 EUR/month (B2B) | 🔄 Long-term cooperation | ⚡ Speedy invoice payments
Our client is a leading global company in the agricultural sector, providing innovative crop protection solutions that help farmers combat weeds, insects, and diseases. With advanced R&D, manufacturing, and formulation capabilities, and the world’s most extensive portfolio of active ingredients, the company delivers tailored solutions to meet local farming needs across the globe.
We are looking for a Support Specialist - Level 1 to join the IDT department. This role focuses on providing first-level technical support for the Blue Yonder system, a key platform for demand planning and inventory management.
You will work closely with end users, resolve technical issues, ensure system performance, and support operational efficiency in a global enterprise environment.
Key Responsibilities
- Provide Level 1 technical support for the Blue Yonder system by addressing and resolving user queries.
- Monitor system functionality and report potential disruptions.
- Assist with system updates, maintenance, and configuration, collaborating with Level 2/3 support teams.
- Train end users on best practices for Blue Yonder usage.
- Log and track tickets in the service desk system with proper documentation.
- Collaborate with IT and supply chain teams to optimize system usage.
- Escalate complex issues when necessary.
Requirements
- Basic understanding of supply chain processes (demand planning, inventory management).
- Familiarity with enterprise software systems; experience with Blue Yonder is a strong plus.
- Strong troubleshooting and problem-solving skills.
- Excellent communication in English (additional languages are a plus).
- Attention to detail and a customer-first mentality.
- Technical proficiency with software systems.
- Stable work history.
Nice to Have
- Previous experience in technical support or helpdesk roles.
- Exposure to the chemical or agricultural industry.
- Bachelor’s degree in IT, Supply Chain, or related field.
What’s Offered
✔ B2B cooperation with Optiveum, a Poland-based IT recruitment & outsourcing company
✔ Monthly rate up to 3,500 EUR (B2B)
✔ Long-term collaboration with a global enterprise
✔ Timely and reliable invoice payments
✔ 100% remote work flexibility
✔ A collaborative, innovation-driven environment
✔ Opportunities for continuous learning and growth
✔ Exposure to modern technologies and real business impact
- Specjalizacja / specialism
- IT
- Role
- Support Specialist
- Locations
- Multiple locations
- Remote status
- Fully Remote
Current job openings - Aktualne oferty pracy
About OPTIVEUM sp. z o.o.
Optiveum is a recruitment and consulting company created based on our 20-plus years of experience in HR & IT services.
We work for Clients located in Poland and abroad providing our local and international Candidates with Project-based or Permanent job opportunities in a remote or office-based model.
Optiveum sp. z o.o. to firma rekrutacyjno- konsultingowa prowadzona na bazie naszego ponad 20-letniego doświadczenia na rynku usług HR i IT.
Pracujemy z klientami w Polsce i za granicą oferując międzynarodowym kandydatom pracę stałą lub projektową u Klientów w biurze lub w modelu zdalnym.
DANE FIRMY/ COMPANY DATA
Optiveum Sp. z o.o.
ul. Tomasza Zana 43 lok. 2.1 20-601 Lublin
nr KRS: 0000834436, NIP 7010975729
Contact us at: info (at) optiveum.com