Our Client is Swiss software company specializing in serialization & tracking technologies for manufacturing companies.

Currently to their Support Centre located on-site at one of their Client's in Krakow, we are looking for additional

Support Engineers - Line 2 support (SQL, IIS)

temporarily remote: after COVID based in Krakow

The main purpose of the role is to give first-class support for the Client's
products to end customer.

• Salary up to 15k PLN

Key responsibilities and duties include:

• Be the customers’ contact point and gather (missing) detailed information (symptoms)
• Perform investigation and diagnosis
• Search for applicable knowledge documented in the knowledge base
• Resolve, if possible, support requests, otherwise escalate to product team
• Become specialist in one or more product and generalist in one or more products
• Participate in projects as contributing member
• Work in the ticketing system but some calls are also to be taken.

Key competences:

• SQL Server and IIS
• Good understanding of network protocols (TCP/UDP), good understanding of SSL certificates and their configuration
• some programming skills and a proven experience with support or/and testing.
• Troubleshooting skills –> ability to investigate logs/traces on Windows systems
• Good knowledge of the Windows environment, including Windows Server
• Very good level of English (speaking and writing)

We are looking for candidates who are dependable, solution oriented; who like to be in contact with clients and find solutions.

Our Client offers:

• employment based on 'umowa o pracę' signed with their Polish branch office
• perks & benefits (medical & sports card, meal vouchers)
• opportunity to grow in an international environment and within the Polish team
• access to state of the art software
• regular office working hours (no on-call or weekends)
• flat company structure and a really enjoyable & quick recruitment process