Support Engineer L2 (SQL, IIS)

Join a thriving software development Swiss company specializing in solutions for supply chain.
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Our Client is Swiss software company specializing in serialization & tracking technologies for manufacturing companies.

Currently to their Support Centre located on-site at one of their Client's in Krakow, we are looking for additional 

Support Engineers - Line 2 support (SQL, IIS)

temporarily remote: after COVID based in Krakow

The main purpose of the role is to give first-class support for the Client's 
products to end customer.

Key responsibilities and duties include:

  • Be the customers’ contact point and gather (missing) detailed information (symptoms)
  • Perform investigation and diagnosis
  • Search for applicable knowledge documented in the knowledge base
  • Resolve, if possible, support requests, otherwise escalate to product team
  • Become specialist in one or more product and generalist in one or more products
  • Participate in projects as contributing member
  • Work in the ticketing system but some calls are also to be taken.

Key competences:

  • SQL Server and IIS
  • Good understanding of network protocols (TCP/UDP), good understanding of SSL certificates and their configuration
  • some programming skills and a proven experience with support or/and testing. 
  • Troubleshooting skills –> ability to investigate logs/traces on Windows systems
  • Good knowledge of the Windows environment, including Windows Server
  • Very good level of English (speaking and writing)

We are looking for candidates who are dependable, solution oriented; who like to be in contact with clients and find solutions. 

Our Client offers:

  • employment based on 'umowa o pracę' signed with their Polish branch office
  • perks & benefits (medical & sports card, meal vouchers)
  • opportunity to grow in an international environment and within the Polish team
  • access to state of the art software
  • regular office working hours (no on-call or weekends)
  • flat company structure and a really enjoyable & quick recruitment process
Usually responds within a day

Or, know someone who would be a perfect fit? Let them know!

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